FREE INTERNATIONAL SHIPPING

We are pleased to offer free international shipping on all orders. Please note we have no authority over local customs procedures and cannot take responsibility for customs‑related delivery delays. Tracking details will be shared with you immediately once we receive them from our logistics partners.

APPROXIMATE SHIPPING TIMES (excludes weekends and public holidays)

• Rest of the World ~ 3‑12 business days (tracking availability varies by destination country)

Delayed Delivery

On rare occasions, parcels may arrive beyond our estimated delivery window. Transit timelines are outside of our control for unexpected shipping delays, and we appreciate your understanding when this happens.

If your order shows zero tracking updates for 30‑60 business days, we will resend your package at no additional cost to you.

Extended transit times are more likely to occur during peak holiday seasons (November‑December), large‑scale sales promotions, and other high‑volume periods.

PROCESSING TIME VS SHIPPING TIME

Kindly separate order processing time from shipping transit time; processing duration must be added to your overall expected delivery timeline.

Orders normally require 3‑5 business days for full processing: this includes order verification, quality check, packing, hand‑off to our logistics carrier and drop‑off for shipment. In peak periods, complete processing may take 4‑6 business days.

Once your order finishes processing, our courier will collect your parcel. You will receive an email containing your live tracking link, which you can also view directly on our zovienae.com website.

In uncommon scenarios, order processing may exceed our standard timeframe. Longer processing can happen over holidays, promotional events and high‑demand seasons. Our team works diligently to ship every order as quickly as possible, and we thank you for your patience during these busy periods.