This Privacy Policy describes how zovienae.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zovienae.com or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our service practices, operational adjustments, legal requirements or regulatory updates. We will post the revised Privacy Policy on the Site and update the “Last updated” date accordingly. All revised terms shall take effect immediately upon posting on our website.

How We Collect and Use Your Personal Information

To provide and optimize our Services, we collect personal information about you from various sources over the past 12 months. The information we collect and use varies according to your interaction with our website and services.

In addition to the specific usage scenarios specified below, we may use your collected information to communicate with you, deliver complete Services, comply with legal obligations, enforce our service terms, and protect the legitimate rights and interests of our platform, users and relevant parties.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with an individual user. The detailed categories of collected information are as follows:

Information We Collect Directly from You

We collect information you actively submit through our Services, including:

  • Basic contact details: your name, residential address, phone number, and email address.
  • Order information: name, billing address, shipping address, payment confirmation information, email address and phone number associated with your order.
  • Account information: registered username, password and security verification settings for your platform account.
  • Shopping behavior information: products you browse, add to cart or save to wishlist on our Site.
  • Customer support information: content you provide when communicating with our customer service team for consultation, feedback or problem solving.

Some core functions of our Services require you to provide relevant personal information. You may choose not to provide such information, but this may result in your inability to use or access the corresponding functions normally.

Information We Collect through Cookies

We automatically collect interactive data generated during your use of the Services, namely “Usage Data”, through cookies, pixel tracking and similar technical tools. Usage Data includes your device information, browser type, network connection status, IP address, and other data related to your access and operation of the Site and account.

Information We Obtain from Third Parties

We may obtain your relevant information from authorized third-party service providers, including:

  • Technical service providers that support the normal operation of our Site and Services.
  • Payment processing service providers, who collect payment-related information to complete order payment processing and fulfill contractual service obligations.
  • Data analysis and marketing service providers, who collect interactive information through tracking technologies such as web beacons and third-party cookies to help us optimize platform services.

All information obtained from third parties will be processed in strict accordance with this Privacy Policy. We will verify the legitimacy of third-party data sources, but do not bear responsibility for the accuracy of third-party provided information and their independent privacy policies.

How We Use Your Personal Information

  • Provide Products and Services: We use your personal information to perform service contracts, including processing payments, fulfilling and delivering orders, handling returns and exchanges, managing user accounts, sending order and account status notifications, and supporting user product review functions.
  • Marketing and Promotion: We may use your information to send you platform update, new product launch and promotional activity notifications via email or platform messages, and optimize product recommendation and advertising content on our Site and cooperative platforms to match user preferences.
  • Security and Risk Prevention: We use your personal information to monitor, detect and investigate fraudulent, illegal or abnormal malicious behaviors on the platform, protect platform and user property security, and maintain a safe service environment. Users shall keep their account credentials confidential and shall not share them with others.
  • User Communication and Service Optimization: We use your information to respond to customer consultation and feedback, continuously optimize product experience and service processes, and maintain normal interactive and service relationships with users.

Cookies Policy

We use cookies and similar tracking technologies on our Site to maintain user preference records, stabilize platform operation, analyze user access habits, and optimize website functions and service experience. We may also authorize third-party service providers to deploy cookies on our Site to optimize advertising and service matching effects.

Most browsers automatically accept cookies by default. You can adjust browser settings to clear or reject cookies manually. Please note that disabling or blocking cookies may affect the normal operation of some website functions and reduce your browsing experience. Meanwhile, blocking cookies cannot completely prevent data interaction with third-party cooperative institutions.

How We Disclose Personal Information

We only disclose your personal information to third parties for legitimate business purposes and under the premise of complying with relevant laws and regulations. The disclosure scenarios include:

  • Disclose to third-party service providers who provide operational support for us, including IT maintenance, payment processing, data analysis, customer service, cloud storage, order fulfillment and logistics delivery service providers.
  • Disclose to formal business and marketing partners to carry out platform promotion and service cooperation, and the partners will process your information in accordance with their independent privacy policies.
  • Disclose with your explicit consent or active instruction, such as social media sharing and authorized third-party service association.
  • Internal disclosure within our affiliated business groups for standardized business operation and management.
  • Disclosure triggered by business transactions (such as merger, acquisition and asset transfer) or mandatory legal requirements, including responding to judicial investigation, regulatory inquiries and legal proceedings, to protect the legitimate rights and interests of the platform, users and third parties.

In the past 12 months, the personal information categories we have disclosed include user identity information, order and shopping commercial information, and website usage data. The recipients are platform service vendors, business partners and affiliated institutions. We will not use or disclose users’ sensitive personal information to infer user characteristics for commercial purposes.

User Generated Content

Our platform supports users to publish product reviews and other independent generated content. All content you publish in the public area of the Site will be publicly visible to all platform users.

We cannot control the access and usage rights of third parties to your public content, and cannot guarantee that all visitors will keep your public information confidential. We are not responsible for the privacy security, accuracy and improper use of the information you voluntarily make public on the platform.

Third Party Websites and Links

Our Site may contain links to third-party websites and service platforms. We have no control over the operation and privacy rules of external linked platforms. When you access third-party websites through our links, you shall independently check and abide by their privacy policies and terms of service.

The setting of external links on our Site does not constitute an official endorsement of third-party platform content and services. We are not responsible for the content security, privacy protection and service quality of third-party platforms.

Children’s Data Protection

Our Services are oriented to adult users and are not intended for children. We do not knowingly collect any personal information from minors. If you are a parent or guardian and find that your child has provided personal information to our platform without authorization, you may contact us to apply for data deletion.

As of the effective date of this Privacy Policy, we confirm that we do not collect, share or sell personal information of users under 16 years of age.

Information Security and Retention

We adopt industry-standard technical and management measures to protect your personal information from leakage, tampering and loss. However, no network security system is absolutely secure, and we cannot guarantee 100% security of data transmission and storage. You are advised not to transmit sensitive confidential information through unsecured network channels.

We will retain your personal information only within the necessary time limit: retain data during the valid period of your account and service relationship, and continue to retain relevant data to comply with legal obligations, resolve user disputes and enforce service terms. We will permanently delete or anonymize user data after the retention period expires.

Your Rights and Choices

According to applicable data protection laws in your region, you may have the following rights to your personal information:

  • Right to Access: You have the right to inquire and obtain the details of your personal information stored by us and the way we use and share the information.
  • Right to Limit Processing: You have the right to require us to limit the use and disclosure of your sensitive personal information to necessary service scenarios only.
  • Right to Deletion: You have the right to apply for the deletion of your personal information stored on our platform under legal conditions.
  • Right to Correction: You have the right to require us to correct inaccurate or incomplete personal information.
  • Right to Data Portability: You have the right to obtain a copy of your personal information and request data transfer to a third party within the scope permitted by law.
  • Right to Restrict Processing: You have the right to request us to suspend or restrict the processing of your personal information.
  • Right to Withdraw Consent: If you have previously authorized us to process your data, you may withdraw the consent at any time.
  • Right of Appeal: You have the right to appeal if we reject your data rights application.
  • Communication Preference Management: You may unsubscribe from our promotional emails and platform messages at any time through the unsubscribe channel in the message. We may still send you non-promotional service notifications related to your account and orders after unsubscription.

You can exercise the above rights through the functional entrants on our Site. We will verify your identity before processing your application to ensure the security of your data rights. We will not discriminate against any user who exercises legal data rights. You may also entrust an authorized agent to submit a rights application on your behalf with valid authorization documents.

Complaints Handling

If you have any doubts, objections or complaints about our personal information processing behavior, you can submit feedback through the official channel of our website. If you are not satisfied with our processing result, you have the right to lodge a complaint with the local data protection authority.

International Users

For global users, your personal information may be transmitted, stored and processed in countries and regions outside your residence, including the United States. The data processing personnel and third-party service providers involved in the business may also be located overseas.

For cross-border data transmission involving European users, we will adopt standard contractual clauses or other legal and effective data transmission mechanisms to ensure that your personal information obtains adequate security protection in accordance with relevant regulatory requirements.

Contact Us

If you have any questions, suggestions or rights applications regarding this Privacy Policy and our privacy practices, please contact us through the official support channel on zovienae.com.